Cheap Masai Fitness Power Elliptical Trainer

Cheap Masai Fitness Power Elliptical Trainer
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So after hours of the painful assembly for this machine--it didn't work! There was no power on the monitor (which coincidently controls the machine). I called to speak to the manufacturer who couldn't give me any valuable information. She suggested I fill out some form that she would send via e-mail. Upon completion of the form I received a response (via e-mail) telling me that they would "look into possible solutions for the malfunctions". After a day or two of waiting they decided they would send me replacements parts for all the electronic components (real Einsteins). They wrote that they would send me the tracking information "as soon as it is available". After a few days of waiting I sent a question asking when it would be shipped. They then informed me that they "just" shipped it and would send the tracking info as soon as it had posted. That was 5 days ago! I know Fed Ex doesn't take 5 days to update their tracking info. I wrote another email asking for the tracking info. They did not respond. I just wrote again another email--still waiting for a response. I can't comment on the machine itself because it doesn't work! Although the fact that it's brand new and doesn't work should speak for itself. The customer service ,however, is horrendus! GO WITH A TRUSTED, RELIABLE, NAME. There is a reason I've never heard of them before!